> For the complete documentation index, see [llms.txt](https://help.security.gallagher.com/knowledge-hub/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.security.gallagher.com/knowledge-hub/products/cloud-services/web-client/web-client-authentication-not-showing.md).

# Authentication does not appear in Mobile Client

Restore the Web Client authentication PIN by configuring the operator account and Web Client privilege.

To sign in to Web Client, you authenticate with a **6-digit PIN** from the **Mobile Credential** issued to your account. If the mobile credential has no Authenticator, add the **Web Client privilege** to the operator account:

1. Open Configuration Client.
2. Go to the Web Client user's operator group.
3. On the **Operator Privileges** tab, ensure **Use Web Client** is listed.
4. On the **Cardholders** tab, ensure the logging-in user account is listed.
5. Apply the changes.
6. Wait up to a minute.
7. Check the Mobile Credential app. The Authentication PIN appears with a countdown to the right.

![Mobile Credential app showing the 6-digit Web Client Authenticator code highlighted at the bottom of the Cards screen](https://328339335-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F6bM8WhlBE9BYizPWJaPN%2Fuploads%2Fgit-blob-447189d98c0b5eb92182c9577c9c511e73b0e483%2FSECHUB-web-client-02-authenticator.png?alt=media)

![Mobile Credential app with no Authenticator present - the case this fix resolves](https://328339335-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F6bM8WhlBE9BYizPWJaPN%2Fuploads%2Fgit-blob-50d541b3ea44e7ca9dec7c256a4007f25eb07796%2FSECHUB-web-client-03-no-authenticator.png?alt=media)

![Web Client Operator group Properties - General tab (Operator Group), with the Operator Privileges tab in the left navigation](https://328339335-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F6bM8WhlBE9BYizPWJaPN%2Fuploads%2Fgit-blob-ad7475aa9e13ea4bfe00f1e17aec2535f7e7e653%2FSECHUB-web-client-04-privilege-01.png?alt=media)

![Enabling the Use Web Client operator privilege](https://328339335-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F6bM8WhlBE9BYizPWJaPN%2Fuploads%2Fgit-blob-5810e29f99ff3d2f327414f0accd645e4847ffd7%2FSECHUB-web-client-05-privilege-02.png?alt=media)

![Web Client Operator group Properties - Cardholders (Operators) tab confirming the operator account is a member](https://328339335-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F6bM8WhlBE9BYizPWJaPN%2Fuploads%2Fgit-blob-e3e20d47ac86c5cb3d3530ad33e7bb4a7dfd8390%2FSECHUB-web-client-06-privilege-03.png?alt=media)

***

🔗 **Related**

* [Cloud licensing - Error unable to contact licensing server](/knowledge-hub/products/cloud-services/web-client/web-client-coming-up-in-administration.md). The other common Web Client login failure.


---

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