> For the complete documentation index, see [llms.txt](https://help.security.gallagher.com/knowledge-hub/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.security.gallagher.com/knowledge-hub/products/cc-software/troubleshoot/command-centre-errors/there-is-a-problem-with-this-windows-i.md).

# There is a problem with this windows Installer Package. A program run as part of the setup did not f

[Command Centre - Errors](/knowledge-hub/products/cc-software/troubleshoot/command-centre-errors.md) › There is a problem with this windows Installer Package

| Error content                                                                                                                                                           | Description                             |
| ----------------------------------------------------------------------------------------------------------------------------------------------------------------------- | --------------------------------------- |
| There is a problem with this windows Installer Package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor | The FTCAPI middleware fails to install. |

![Error: problem with the Windows Installer Package](https://328339335-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F6bM8WhlBE9BYizPWJaPN%2Fuploads%2Fgit-blob-25e871e98b9a38205bc11cfcf7191341dfe3020b%2FSECHUB-CCS-ERR-INSTALLER-PACKAGE-FTCAPI-01.jpg?alt=media)

## Resolution

Ensure the C++ redistributables are installed before running `GallagherFTCAPISetup_x.xx.xx.msi`:

```
\Utilities\Controller API x.xx.xx\Visual C++ Redistributable for Visual Studio 2017\VC_redist.x86.exe
```

***

🔗 **Related**

* [GallagherFTCAPI.dll Failed to Load](/knowledge-hub/products/cc-software/troubleshoot/command-centre-errors/gallagherftcapi-dll-failed-to-load.md). The other Gallagher FTCAPI install fault, caused by a DLL registration conflict.


---

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