> For the complete documentation index, see [llms.txt](https://help.security.gallagher.com/knowledge-hub/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.security.gallagher.com/knowledge-hub/products/cc-software/troubleshoot/command-centre-errors/the-system-could-not-find-the-environm.md).

# The System could not find the Environment Option that was Entered

[Command Centre - Errors](/knowledge-hub/products/cc-software/troubleshoot/command-centre-errors.md) › The System could not find the Environment Option that was Entered

| Error content                                                     | Description                                                                                       |
| ----------------------------------------------------------------- | ------------------------------------------------------------------------------------------------- |
| The system could not find the environment option that was entered | Cannot apply the license through the Configuration Client (File > Server Properties > Licensing). |

## Resolution

The issue is likely due to the Windows account the FT Command Centre service runs as not having permission to apply the licence. It could be permissions to `C:\ProgramData\Gallagher\Command Centre`, or to the registry to look up that location.

Manually copying the licence and restarting the service should allow the licence to be applied. Services need to be restarted to enable features.

***

🔗 **Related**

* [Command Centre - Errors - A network or PC configuration problem is preventing the workstation from checking the server licence](/knowledge-hub/products/cc-software/troubleshoot/command-centre-errors/command-centre-errors-a-network-or-pc.md). The other licence-check failure, seen from a Configuration Client.
* [Command Centre - Errors - Site in Read Only - No Key Devices Online](/knowledge-hub/products/cc-software/troubleshoot/command-centre-errors/command-centre-errors-site-in-read-onl.md). What happens when the licensed Key Devices stay offline.


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