> For the complete documentation index, see [llms.txt](https://help.security.gallagher.com/knowledge-hub/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.security.gallagher.com/knowledge-hub/products/cc-software/troubleshoot/command-centre-errors/the-specified-network-password-is-not.md).

# The Specified Network Password is Not Correct

[Command Centre - Errors](/knowledge-hub/products/cc-software/troubleshoot/command-centre-errors.md) › The Specified Network Password is Not Correct

| Error content                                 | Description                                                                                                        |
| --------------------------------------------- | ------------------------------------------------------------------------------------------------------------------ |
| The Specified Network Password is Not Correct | A fresh install of the Command Centre service is not starting, and this error appears in the Windows Event Viewer. |

## Resolution

Either of the following resolves it:

* Change the **FTCommandCentre** service to the **Local System** account and re-apply the recovery code.
* Add the **Network Service** account to the Administrators group.

***

🔗 **Related**

* [Command Centre Errors -Command Centre could not validate the Windows account](/knowledge-hub/products/cc-software/troubleshoot/command-centre-errors/command-centre-errors-command-centre-c.md). The other service-account error seen on a new install.


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