> For the complete documentation index, see [llms.txt](https://help.security.gallagher.com/knowledge-hub/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.security.gallagher.com/knowledge-hub/products/cc-software/troubleshoot/command-centre-errors/key-encryption-key-incorrect.md).

# Key Encryption Key Incorrect

| Error content                | Description                                                                                                         |
| ---------------------------- | ------------------------------------------------------------------------------------------------------------------- |
| Key Encryption Key Incorrect | When services do not start and you are getting this error from the Command Centre logs or the Windows Event Viewer. |

![Error: Key Encryption Key Incorrect](https://328339335-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F6bM8WhlBE9BYizPWJaPN%2Fuploads%2Fgit-blob-a5167746dd09311180f1446e0a8f0b3926a9c5af%2FSECHUB-CCS-ERR-KEY-ENCRYPTION-INCORRECT-01.jpg?alt=media)

## Resolution

Apply the correct recovery code using `CCFTRecovery.exe` in the Bin folder (run as Admin).

***

🔗 **Related**

* [Databases - Recovering from a Dead Server](/knowledge-hub/products/cc-software/configure/databases-an-overview-of-command-centr/databases-recovering-from-a-dead-serve.md). The disaster-recovery paths that use the recovery code.


---

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