> For the complete documentation index, see [llms.txt](https://help.security.gallagher.com/knowledge-hub/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.security.gallagher.com/knowledge-hub/products/cc-software/troubleshoot/command-centre-errors/command-centre-errors-the-specified-mo.md).

# The specified module could not be found. (8007007e)

[Command Centre - Errors](/knowledge-hub/products/cc-software/troubleshoot/command-centre-errors.md) › The specified module could not be found. (8007007e)

You cannot create any new FT item, and the trace shows:

```
TRACE, C:\__w\47\s\Elmo\CCFTItemPP\PropertyFrameModule.cpp(348): The specified module could not be found. (8007007e)
TRACE, C:\__w\47\s\Elmo\CCFTItemPP\PropertyFrameModule.cpp(204): showPropertyFrame(*pObjects[i], pDuplicateSource, vid) failed with code 8007007e The specified module could not be found.
```

![Trace showing the specified module could not be found (8007007e)](https://328339335-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F6bM8WhlBE9BYizPWJaPN%2Fuploads%2Fgit-blob-528ea27fcad7caf32af62b1e808635b9924e40e2%2FSECHUB-CCS-ERR-MODULE-8007007E-01.png?alt=media)

## Root cause

Check the Windows edition. If the system is running **Windows 10/11 Pro N**, the issue is the difference between Pro and Pro N: Pro N **does not include the Media Feature Pack**.

## Resolution

Install the Media Feature Pack. On Windows 11 Pro N:

1. Select **Start**, then **Settings > System > Optional Features > Add an optional feature**.
2. Locate **Media Feature Pack** in the list of available optional features.
3. Install the feature. The functionality should work after installation.


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