> For the complete documentation index, see [llms.txt](https://help.security.gallagher.com/knowledge-hub/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.security.gallagher.com/knowledge-hub/products/cc-software/operate/visitor-management-client/receptionist-functions/the-home-screen/visitor-status.md).

# Visitor status

This table provides an explanation for each visitor status.

<table><thead><tr><th width="138">Visitor status</th><th>Explanation</th></tr></thead><tbody><tr><td>Expected</td><td>Is the status of a visitor when their visit has been scheduled but they have not been marked on-site. Visitor record colour: <strong>Blue</strong></td></tr><tr><td>Signing In</td><td>Is the status when a visitor is at a Kiosk and is in the process of signing in. Visitor record colour: <strong>Blue</strong></td></tr><tr><td>Signed In</td><td>Is the status when the Receptionist has chosen the 'Sign In' action and also where a visitor using a Kiosk has completed the sign in process and are waiting for a host to sign them in. Visitor record colour: <strong>Blue</strong></td></tr><tr><td>On-Site</td><td>Is the status of a visitor when they have been marked on-site. Visitor record colour: <strong>Green</strong></td></tr><tr><td>Expected Back</td><td>Is the status of a visitor when they go off-site during a visit, intending to return. Visitor record colour: <strong>Blue</strong></td></tr><tr><td>Due to Leave</td><td>Is the status of a visitor when they are still on-site after the departure time of the visit but the overdue grace period has not expired. Visitor record colour: <strong>Orange</strong></td></tr><tr><td>Overdue</td><td>Is the status of a visitor when they are still on-site after the departure time of the visit plus the grace period has expired. Visitor record colour: <strong>Red</strong></td></tr><tr><td>Departed</td><td>Is the status of a visitor when they have been marked off-site. Once marked off-site the visitor's status cannot be changed. Visitor record colour: <strong>Black</strong></td></tr><tr><td>Cancelled</td><td>Is the status of a visitor when their visit has been cancelled. Visitor record colour: <strong>Black</strong></td></tr></tbody></table>


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