> For the complete documentation index, see [llms.txt](https://help.security.gallagher.com/knowledge-hub/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.security.gallagher.com/knowledge-hub/products/cc-software/operate/visitor-management-client/receptionist-functions/the-home-screen/finding-a-visitor.md).

# Finding a visitor

### Introduction

This topic describes how to find a visitor. You may want to find a visitor in order to view the visitor's details or edit the visitor's details, (e.g. add additional information to the visitor's details, when the visitor arrives).

### Procedure

Perform the following procedure to find a visitor:

1. Click the **Find Visitor** button located on the Home screen.

   The Visitor Search window displays.

   ![](https://328339335-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F6bM8WhlBE9BYizPWJaPN%2Fuploads%2Fgit-blob-98fe8a45598aa022e9b498f03b3900a3dfd4c424%2Fvm_visitorsearchscreen.png?alt=media)

   **Note:** The reception selected on the Home screen determines the configuration of the columns shown in the Visitor Search window and the personal detail fields that can be searched.
2. Search using one of the following methods:
   * Enter the visitor name into the **Name** field.

     **Note:** Name matching is not case sensitive.
   * Select a personal detail from the drop down list and enter a value in the field opposite.
   * Enter a card number in the **Card No.** field.

     **Note:** Searching by card number is only possible if it has been configured in Command Centre, in which case the **Card No.** field and **Card Number** column will appear.
3. Click **Search**. Visitor search results are displayed in ascending visitor name order. To sort rows by ascending or descending order, click the column header.
4. To view the visitor's details, click the **Name** hyper-link or double click the **visitor record**.


---

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