> For the complete documentation index, see [llms.txt](https://help.security.gallagher.com/knowledge-hub/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.security.gallagher.com/knowledge-hub/products/cc-software/operate/visitor-management-client.md).

# Visitor Management Client

Welcome to the Gallagher Visitor Management User Guide.

Visitor Management is a visitor access control application. This application is seamlessly integrated with Command Centre and is configured by your Command Centre administrator to meet the requirements of your business.

Visitor Management supports:

* Individual and group visitor processing
* Single, multiple or multi-tenanted receptions
* Receptionist macros, (e.g. lockdowns, silent alarms)
* Visitor badge printing, photo capture and access card assignment
* Visitor and Host reporting options
* Integration with a site's existing Command Centre security platform

***

### In this user guide

This user guide has been designed to provide instructional information for the Pre-registration users and the Receptionist users of the Gallagher Visitor Management application.

This user guide has been divided into two sections:

* **Pre-registration and Receptionist functions:**

This section is for Pre-registration users and Receptionists users. The role of a Pre-registration user is to create visits in advance.

Refer to [Pre-registration and Receptionist functions](/knowledge-hub/products/cc-software/operate/visitor-management-client/pre-registration-and-receptionist-functions.md)

* **Receptionist functions:**

This section is for Receptionist users only. The role of a Receptionist user is to create visits and process visitors.

Refer to [Receptionist Functions](/knowledge-hub/products/cc-software/operate/visitor-management-client/receptionist-functions.md)

***

### Managing visitors

Below is an overview of the functions each user will need to perform in order to manage visitors on their site.

<table><thead><tr><th width="144">User</th><th>Function</th></tr></thead><tbody><tr><td>Pre-registration users</td><td><p><strong>Create visits:</strong></p><ul><li>Create visits in advance.</li><li>Add visitors to the visit. You can add an existing visitor or create a new visitor.</li></ul></td></tr><tr><td>Receptionist users</td><td><p><strong>Create visits:</strong></p><ul><li>Create visits in advance or when visitors arrive at the reception.</li><li>Add visitors to the visit. You can add an existing visitor or create a new visitor.</li></ul><p><strong>Process visitors:</strong> When a visitor arrives:</p><ul><li>Capture additional details about the visitor.</li><li>Optionally, print a visitor badge, assign an access card or assign an escort.</li><li>Mark the visitor 'On-Site'.</li></ul><p>When a visitor departs:</p><ul><li>If issued, retrieve the visitor's badge and access card.</li><li>Mark the visitor 'Off-Site'.When a visitor is overdue an alarm is raised in Command Centre.</li></ul></td></tr></tbody></table>

### Working with visitors

While this process describes how to manage visitors using Visitor Management, it is important to follow your company's visitor guidelines when interacting with visitors for your site.


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation by asking a question.

Perform an HTTP GET request on the following URL with the `ask` and `goal` query parameters:

```
GET https://help.security.gallagher.com/knowledge-hub/products/cc-software/operate/visitor-management-client.md?ask=<question>&goal=<user_goal>
```

`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is what the user is ultimately trying to achieve, the reason they need the answer. Sharing it helps GitBook give you a better, more relevant answer. A goal is most helpful when it describes the outcome the user wants rather than restating the question. For example, with `ask=how do I create an API token`, a goal like `automate deployments from our CI pipeline` lets GitBook tailor the answer to that use case.

The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.