> For the complete documentation index, see [llms.txt](https://help.security.gallagher.com/knowledge-hub/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.security.gallagher.com/knowledge-hub/products/cc-software/configure/alarm-transmission/alarm-transmission-permaconn-and-contr.md).

# Permaconn upgrade advisory

Restore Permaconn alarm transmission after upgrading a controller to version 8.80.

When upgrading a controller to **v8.80** with a Permaconn connected, the Permaconn may **fail to transfer alarms** to the monitoring station.

**Fix:** send a **Controller Reset override** (software restart) to the controller. After the reset, the Permaconn returns to normal operation. Find it in the Configuration Client under **Controller Status and overrides**.

![Controller reset override](https://328339335-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F6bM8WhlBE9BYizPWJaPN%2Fuploads%2Fgit-blob-8f298ebff04b620036dc8bbeecc3b31c3a70d510%2FSECHUB-CCS-ALARM-upgrade-01-controller-reset-override.jpg?alt=media)

> **Ensure the controller has DIP Switch 2 turned OFF** when performing the reset remotely.


---

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