> For the complete documentation index, see [llms.txt](https://help.security.gallagher.com/knowledge-hub/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.security.gallagher.com/knowledge-hub/deployment-resources/security-and-compliance/gallagher-policies-library/careplan-terms-and-conditions.md). # CarePlan terms and conditions Understand CarePlan eligibility, renewal, service levels, and warranty terms. These Care Plan terms and conditions (“Care Terms”) apply in addition to the Software License and Maintenance Terms and Conditions (“Software Terms”). The Software Terms can be viewed here . ### 1. Terms 1.1 The term of the CarePlan will commence on the date of installation of the Software and will continue for the first year from the date that the Software was first issued, at no additional cost to you (“Initial Term”). 1.2 After the Initial Term, we will provide you with the CarePlan provided that you have renewed the Software Maintenance Service and paid the applicable Maintenance Fee. 1.3 The tier level of the CarePlan that you are entitled to is based on your Maintenance Fee or as otherwise negotiated between you and your Channel Partner. 1.4 If you fail to pay the Maintenance Fee, we will cease to provide the Software Maintenance and CarePlan Services for the next applicable Maintenance Period. 1.5 The CarePlan is provided to you as an add on feature to the Software Maintenance. Gallagher may in its sole discretion amend or withdraw the CarePlan without reason by giving notice to you. This notice may be made to you at any time during any current Maintenance Period. 1.6 The CarePlan Services are provided to you “as is” without warranty of any kind, express or implied, including but not limited to warranties of performance, fitness for a particular purpose, accuracy and omissions. To the fullest extent permissible by law, we make no representations or warranties of any kind as to the functions in connection with the CarePlan Services or for any products or services or links to third parties. ### 2. Definitions and Interpretation 2.1 All capitalized words in the Care Terms have the same definition as noted in the Software Terms and can be viewed here . --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation by asking a question. Perform an HTTP GET request on the following URL with the `ask` and `goal` query parameters: ``` GET https://help.security.gallagher.com/knowledge-hub/deployment-resources/security-and-compliance/gallagher-policies-library/careplan-terms-and-conditions.md?ask=&goal= ``` `ask` is the immediate question: it should be specific, self-contained, and written in natural language. `goal` is what the user is ultimately trying to achieve, the reason they need the answer. Sharing it helps GitBook give you a better, more relevant answer. A goal is most helpful when it describes the outcome the user wants rather than restating the question. For example, with `ask=how do I create an API token`, a goal like `automate deployments from our CI pipeline` lets GitBook tailor the answer to that use case. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.