> For the complete documentation index, see [llms.txt](https://help.security.gallagher.com/knowledge-hub/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.security.gallagher.com/knowledge-hub/accessnow-user-guide/workflow-creation/creating-and-managing-workflows/working-with-workflow-templates.md).

# Working with Workflow Templates

AccessNow allows you to download and customize a workflow template to kickstart your workflow creation. Below is a list of available templates for download. 

{% hint style="info" %}
Workflow templates are available for download in [Security Hub](https://resources.security.gallagher.com/Sales_and_Marketing_Tools/Sales_Toolkits/Product/AccessNow)  in the AccessNow Sales Toolkit.  

**Download the latest templates before beginning work.** Templates are continually improved and new ones are added regularly.
{% endhint %}

Follow the instructions in this section to customize the selected workflow template.

**Available Workflow Templates:**

* [Access Request Workflow](/knowledge-hub/accessnow-user-guide/workflow-creation/creating-and-managing-workflows/working-with-workflow-templates/access-request-workflow-template.md)
* [Access Request on Behalf](/knowledge-hub/accessnow-user-guide/workflow-creation/creating-and-managing-workflows/working-with-workflow-templates/access-request-on-behalf-template.md)
* [Credential Card Request - Card List](/knowledge-hub/accessnow-user-guide/workflow-creation/creating-and-managing-workflows/working-with-workflow-templates/credential-request-access-card-and-mobile-credential.md)
* [Activate Credential ](/knowledge-hub/accessnow-user-guide/workflow-creation/creating-and-managing-workflows/working-with-workflow-templates/activate-access-card.md)
* [Report Lost or Stolen Credential ](/knowledge-hub/accessnow-user-guide/workflow-creation/creating-and-managing-workflows/working-with-workflow-templates/lost-or-stolen-credential.md)
* [Aream Management System Workflow: Cardholder Removal from an Access Group  ](/knowledge-hub/accessnow-user-guide/workflow-creation/creating-and-managing-workflows/working-with-workflow-templates/area-management-cardholder-removal-workflow.md)

{% hint style="info" %}
[**Workflow templates**](/knowledge-hub/accessnow-user-guide/workflow-creation/creating-and-managing-workflows/working-with-workflow-templates.md) **are the primary way to create and manage workflows.** They support simple form-input changes, such as adding or removing fields, changing field properties, incorporating additional information from Command Centre, and using different labels.

AccessNow workflows are flexible and support many processes. Contact your Gallagher representative for a template when making **major changes or creating a completely new workflow**. 

The team is also improving usability so Channel Partners can create and edit workflows independently.
{% endhint %}


---

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