> For the complete documentation index, see [llms.txt](https://help.security.gallagher.com/knowledge-hub/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.security.gallagher.com/knowledge-hub/accessnow-user-guide/workflow-creation/creating-and-managing-workflows/workflow-management/deleting-or-disabling-a-workflow.md).

# Deleting or Disabling a Workflow

## Disabling a Workflow

It is possible to disable a workflow regardless of its publication status. Disabling means that the workflow is no longer available in the **Make a Request** dashboard and cannot be used by end users. However, the disabled workflow can still be edited in the Workflow Builder.

To disable a workflow:

{% stepper %}
{% step %}

### Navigate to the Workflow Builder Module

In the Workflow Builder module, locate the workflow you want to disable.
{% endstep %}

{% step %}

### Select the workflow record

Clicking the workflow record opens the side panel with workflow details.
{% endstep %}

{% step %}

### Open the workflow editing view

Click the **edit** or **view** icon next to any available workflow version. This opens the workflow in edit mode.
{% endstep %}

{% step %}

### Deactivate the **Active** Button

To disable the workflow, toggle the **Active** button.

The workflow disappears from the Make a Request dashboard.

<figure><img src="https://3605010251-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FHOxYzVrszbXcNBUauC0e%2Fuploads%2FEfKPdr73f0NOthtWe3xy%2FScreenshot%202026-02-07%20at%2011.39.44%20%E2%80%93%20ScreenClip%20(2).png?alt=media&amp;token=31d4c0aa-8581-4051-8e4c-a78b322bfcfe" alt=""><figcaption></figcaption></figure>
{% endstep %}
{% endstepper %}

## Deleting a Workflow

You can delete a specific workflow version or remove the entire workflow, including all its versions.

### Delete a Workflow Version

{% stepper %}
{% step %}

### Go to the Workflow Builder module

In the Workflow Builder module, locate the version of the workflow you want to delete.
{% endstep %}

{% step %}

### Select the workflow record

Clicking the workflow record opens the side panel with workflow details and version history.
{% endstep %}

{% step %}

### Under the Actions menu, select Delete

Find the workflow version you want to delete. Click the **three dots icon** and select **Delete** from the list. This deletes the version. Deleted workflow versions cannot be retrieved.

{% hint style="info" %}
You cannot delete a [published](/knowledge-hub/accessnow-user-guide/workflow-creation/creating-and-managing-workflows/workflow-management/publishing-a-workflow-version.md) workflow version.
{% endhint %}

<figure><img src="https://3605010251-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FHOxYzVrszbXcNBUauC0e%2Fuploads%2F1HmlzmrWShp7G1e7u6BI%2Fimage.png?alt=media&amp;token=74fe729a-37e3-4d8c-9e65-04fca58cccc7" alt=""><figcaption></figcaption></figure>
{% endstep %}
{% endstepper %}

### Delete a Workflow

{% stepper %}
{% step %}

### Go to the Workflow Builder module

Locate the workflow you want to delete.
{% endstep %}

{% step %}

### In Actions, click the Bin icon

Select the workflow you wish to delete. In the Actions column, click the Bin icon. Deleted workflow versions cannot be retrieved.

<figure><img src="https://3605010251-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FHOxYzVrszbXcNBUauC0e%2Fuploads%2F0k5r0wy2hxZRLtdelTPs%2FScreenshot%202026-02-07%20at%2011.46.48%20%E2%80%93%20ScreenClip.png?alt=media&amp;token=f2b1e3de-76ce-4140-87fd-2d1781344a68" alt=""><figcaption></figcaption></figure>
{% endstep %}
{% endstepper %}


---

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