> For the complete documentation index, see [llms.txt](https://help.security.gallagher.com/knowledge-hub/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.security.gallagher.com/knowledge-hub/accessnow-user-guide/workflow-creation/creating-and-managing-workflows/workflow-configuration/lists/custom-lists.md).

# Custom Lists

Drop-down and search lists are **used in workflow form fields** to let occupants choose from available predefined options, for example, the type of credential requested or access card pickup locations. The list content is fully customisable and displays customer-specific data.

## Creating a new form list

Lists are used in workflow forms to let users choose from a set of values, so new drop-down lists are often created when a new workflow is created, although this is not always required.

1. To create a new list, go to the Lists module of the system and click + Add List.
2. Enter the list's Name and Description and click Save.
3. You can choose to add the list values manually or import them from a CSV file.
4. See the instructions below for details.

You can add values to lists manually, as shown below, or use the [CSV List Import](/knowledge-hub/accessnow-user-guide/workflow-creation/creating-and-managing-workflows/workflow-configuration/lists/custom-lists/csv-list-import.md) option for longer lists.

## Adding list values manually

1. To add a new item to an existing list, go to the **Lists** module.
2. Click on the list you'd like to edit to open it in the edit mode.
3. Click Add Item to add a new value to the list.
4. Enter the item's **Key** and **Value**. The **Key** is the unique identifier, and the **Value** is displayed in the system interface. The **Key** must be unique within the list.
5. Click Save.
6. Add more items as required.

Alternatively, use the [CSV List Import](/knowledge-hub/accessnow-user-guide/workflow-creation/creating-and-managing-workflows/workflow-configuration/lists/custom-lists/csv-list-import.md) function for longer lists.


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