> For the complete documentation index, see [llms.txt](https://help.security.gallagher.com/knowledge-hub/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.security.gallagher.com/knowledge-hub/accessnow-user-guide/system-administration/command-centre-integration/accessnow-settings.md).

# AccessNow Settings

After completing the Command Centre configuration, go to AccessNow service.

{% stepper %}
{% step %}

### AccessNow's Settings Configuration

In AccessNow go the **Settings** module and the **Command Centre** tab.

Enter the following Command Centre information:

* Command Centre **Serial Number**
* **Gateway Region** (copied from the [Command Centre Cloud](/knowledge-hub/accessnow-user-guide/system-administration/command-centre-integration/enable-command-centre-cloud.md))

{% hint style="danger" %}
The **Custom** Gateway field should remain **empty** and is reserved for special scenarios such as demo accounts or system testing.
{% endhint %}

* **API Key** (copied from the [AccessNow REST Client](/knowledge-hub/accessnow-user-guide/system-administration/command-centre-integration/command-centre-accessnow-rest-client.md))
* Command Centre **Time Zone**

All of the above information can be found in Command Centre Config Client.

{% embed url="<https://youtu.be/eKQSr0yTZJA>" %}
{% endstep %}

{% step %}

### Check the **Use AccessNow License** box

AccessNow uses a REST API to connect to the Command Center. While REST API connections require separate licenses, AccessNow customers can connect using their existing AccessNow license without needing additional REST licenses.

Check the **Use AccessNow License** box to enable the license.

{% hint style="info" %}
To activate this option, the Command Centre license file must be updated to include the relevant AccessNow licenses.
{% endhint %}

<div data-with-frame="true"><figure><img src="https://3605010251-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FHOxYzVrszbXcNBUauC0e%2Fuploads%2FsBZ1ZABxBxeDss1mD3NW%2FScreenshot%202026-04-14%20at%2014.01.05%20%E2%80%93%20ScreenClip.png?alt=media&amp;token=d57ba353-666e-4a72-a874-84044cbf1cd8" alt=""><figcaption></figcaption></figure></div>
{% endstep %}

{% step %}

### Copy the Client Certificate Thumbprint

Generate and copy the value in the Client Certificate Thumbprint.

<div data-with-frame="true"><figure><img src="https://3605010251-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FHOxYzVrszbXcNBUauC0e%2Fuploads%2FTAzTBDP37FRDrhSUZzEz%2FScreenshot%202026-04-14%20at%2014.01.05%20%E2%80%93%20ScreenClip%20(2).png?alt=media&amp;token=9af88317-9b16-4a4f-bf7e-1eed2e111d8c" alt=""><figcaption></figcaption></figure></div>
{% endstep %}

{% step %}

### Copy the Thumbprint value to Command Centre

Go to Command Centre. Enter the value of the Client Certificate Thumbprint into the relevant filed in the **AccessNow REST Client** in the **API Key** **tab.**

See [AccessNow REST Client](/knowledge-hub/accessnow-user-guide/system-administration/command-centre-integration/command-centre-accessnow-rest-client.md) for details.

{% embed url="<https://youtu.be/nXMgM7ZvTWc>" %}
{% endstep %}

{% step %}

### Set the Command Centre Time Zone

By default, date-based requests use the logged-in person's time zone, and it is assumed the Command Centre is in the same time zone\
\
Set the Command Centre time zone to match the time zone of your Command Centre server. This ensures accurate request dates across time zones.

The time zone settings are reflected in any new requests after the session refreshes. It also applies after the user signs out and back in.

<div data-with-frame="true"><figure><img src="https://3605010251-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FHOxYzVrszbXcNBUauC0e%2Fuploads%2FLG4YR5ZwOzOwyhTA9sCq%2Fimage%20(19)%20%E2%80%93%20ScreenClip%20(1).png?alt=media&amp;token=35b654d0-46ca-421d-bea6-c60472876d23" alt=""><figcaption></figcaption></figure></div>
{% endstep %}

{% step %}

### Save settings

**Save** all settings before testing the Command Centre connection.
{% endstep %}

{% step %}

### Test the connection

Click the **Test** button to verify the Command Centre is active and connected.
{% endstep %}
{% endstepper %}


---

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