> For the complete documentation index, see [llms.txt](https://help.security.gallagher.com/knowledge-hub/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.security.gallagher.com/knowledge-hub/accessnow-user-guide/new-account-set-up/account-branding/whitelabel-url-configuration.md).

# Whitelabel URL Configuration

#### Process for whitelabel requests

Whitelabel URLs are subdomains of the customer’s domain. They are available on request during onboarding.\
\
Use this process when the customer wants AccessNow on their own domain. The customer must create the required DNS records in their DNS zone. Gallagher provides the DNS target values. Gallagher provisions the TLS certificate after DNS is configured.

<figure><img src="https://3605010251-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FHOxYzVrszbXcNBUauC0e%2Fuploads%2FByOhUJHKG6wAcPdn0QTd%2FAccessNow%20White%20Label%20URL.png?alt=media&amp;token=bacdfeb9-c7f3-42c1-bcbb-5c591e078f6e" alt=""><figcaption></figcaption></figure>

{% stepper %}
{% step %}

### 1) Customer provides the whitelabel URL

Ask the customer to confirm the exact hostname they will use for AccessNow.

For example: `accessnow.some-org.com`.
{% endstep %}

{% step %}

### 2) Customer creates the service CNAME

In the customer’s DNS for `some-org.com`, create a CNAME record:

* **Name/Host:** `accessnow` (or `accessnow.some-org.com`, depending on DNS UI)
* **Type:** `CNAME`
* **Target/Value:** `access-now-au.security.gallagher.cloud`
  {% endstep %}

{% step %}

### 3) Gallagher creates the TLS certificate request

Gallagher initiates certificate issuance for the customer’s hostname, such as `accessnow.some-org.com`.
{% endstep %}

{% step %}

### 4) Gallagher provides certificate validation CNAME

Gallagher sends the customer the CNAME record details required for certificate validation.
{% endstep %}

{% step %}

### 5) Customer adds the certificate validation CNAME

The customer creates the provided certificate validation CNAME record in the DNS zone for `some-org.com`.
{% endstep %}

{% step %}

### 6) Wait for certificate activation

Wait for DNS propagation and certificate activation.
{% endstep %}

{% step %}

### 7) Test

Verify:

* `https://accessnow.some-org.com` resolves correctly.
* The TLS certificate is valid, with no browser warnings.
* AccessNow loads and behaves as expected.
  {% endstep %}
  {% endstepper %}


---

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