> For the complete documentation index, see [llms.txt](https://help.security.gallagher.com/command-centre/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.security.gallagher.com/command-centre/visitor-management-powered-by-kenai/visitor-management/visitor-log.md).

# Work the visitor log

The **Visitor Log** is reception's live view of everyone signed in on site. Set the date range first, then choose which columns to show, filter the rows, and sign visitors out directly from the table. Open it from **Visitors → Logs** in the dashboard.

## Set the date range and columns

The log opens on a date range (for example a single day). Use the date-range control to widen it to **Today**, **Yesterday**, **Last 7 days**, **Last 30 days**, **Last 3 months**, **Year to date**, or **Last year**, then **Apply**.

To change which columns show, open the **Columns** panel and tick or untick columns such as **Name**, **Host**, **Sign In Method**, **Sign In**, **Sign Out**, **Sign Out Method**, and **Declared Assets**. Pin a column to one side from its three-dot header menu using **Pin Column → Pin Left**.

Save a column layout for reuse from the **Saved Views** tab: choose **Save Current View**, name it in the **Save View** dialog, and **Save**. A **View saved successfully** toast confirms it.

{% hint style="success" %}
**Tip:** a saved "who's on site" view doubles as a lightweight evacuation list you can read or export on demand.
{% endhint %}

## Read the sign-in and sign-out methods

The **Sign In** and **Sign Out** columns show the exact time each visitor signed in and out. The **Sign In Method** and **Sign Out Method** columns record *how* they did so. Open a column's filter to narrow the log to one method.

* **Dashboard**: the visitor was signed in (or out) via assisted check-in on the dashboard.
* **Recognised**: a returning visitor used the Kenai kiosk and was matched on facial scan. **Unrecognised** means the facial scan failed to match.
* **Touchless Access Pass**: the visitor used their QR code to sign in.
* **Verified**: the visitor verified their cellphone number with an OTP. **Unverified** means they skipped it.

To confirm a facial-scan match, select the **Recognised** cell in the **Sign Out Method** column.

{% embed url="<https://app.arcade.software/share/7UtVUUplWLA5HECt0osa?embed=true>" %}
Walkthrough: what each value in the Sign In Method and Sign Out Method columns means.
{% endembed %}

## Filter by declared-asset status

Open the **Declared Assets** column filter to narrow the log by asset status. The status values are **Checked In**, **Checked Out**, **Declared**, **Left the site**, and **Still on site**; **Select All** toggles them together. The row count updates to show how many of the total match. Tap the **Declared Assets** column header to sort the column.

## Sign a visitor out

If a visitor leaves without signing out, sign them out from the **Sign Out** column.

1. In the **Sign Out** column, select the **Sign out** action on the visitor's row.
2. In the **Sign out** dialog ("Are you sure you want to sign out this visitor?"), choose **Sign out**.
3. A **Visitor signed out** toast confirms it, and the sign-out time appears in the column.

A manual sign-out is recorded with the **Dashboard** sign-out method.

## Revert a sign-out

If you signed a visitor out by mistake, revert it from the same column.

1. In the **Sign Out** column, select the dated sign-out entry and choose **Revert this sign out action**.
2. In the **Revert sign out** dialog, choose **Revert**.
3. A **Sign out reverted** toast confirms it, and the row's **Sign out** action returns.

{% hint style="danger" %}
**Warning:** the **Revert sign out** dialog states "Are you sure you want to revert this sign out? This action cannot be undone." Confirm only when you're sure.
{% endhint %}

{% embed url="<https://app.arcade.software/share/L3WHUf3vdI12oIYGxloH?embed=true>" %}
Walkthrough: surfacing the Sign Out column, signing visitors out, and reverting a sign-out.
{% endembed %}

## Export the log

Export the current view on demand as PDF or CSV. The export reflects the columns, filters, and date range you've set.


---

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