Create an invite

Create an invite from the invite log to send a visitor a pre-registration link before they arrive. Only a host can invite. If you're an admin or employee, you must also be loaded as a host, or you'll get an error.

Note: you don't have to be the host for the visit. You can search the host directory and create an invite on behalf of another host.

Create a single invite

1

Open the invite log

Go to the invite log and choose to create an invite (single is the default; group invites are covered below).

2

Set the visit

Pick the visitor type, then the start and departure date and time. Multi-day invites are supported (e.g. Mon 08:00 → Fri 17:00).

3

Choose the host

Search the host directory and select the host. The event name is required. It's what the visitor sees on the invite.

4

Add visitor details (optional)

First name, last name, and (if enabled) company and ID. You can pre-fill these for a VIP, or leave them for the visitor to complete.

5

Set contact & send

Capture an email or mobile to distribute the invite. Toggle each channel on/off. You can even create an invite without sending it, to keep a record of who's expected.

Walkthrough: creating a single invite from the dashboard.

Warning: only a host can create invites. If invite creation errors, confirm the account is loaded as a host in the host directory (see Manage hosts).

Create a group invite

For several visitors at once, toggle to Group Invite, Download Template, fill it with your visitors' details, and upload it. Kenai pre-validates the list and shows a summary of valid and invalid rows so you can fix anything malformed before sending. Choose whether to send the group their invites by email or SMS.

Walkthrough: creating a group invite from the dashboard.

Warning: emails must be clean (no leading/trailing spaces) and phone numbers internationally formatted (e.g. +2781…, no leading zero). The CSV upload and the invite form both prompt for correct formatting.

Delete an invite

On the invite log, open the row's three-dot menu and choose Delete invite, then confirm. This permanently removes the invite: the visitor's pre-registration link shows a "cancelled by the organizer" message, and their access pass no longer works at the kiosk.

Limitations

• No recurring invites. Use a multi-day date range instead (a single span from start to end).