> For the complete documentation index, see [llms.txt](https://help.security.gallagher.com/command-centre/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.security.gallagher.com/command-centre/visitor-management-powered-by-kenai/visitor-management/invites/inviting-visitors.md).

# Create an invite

Create an invite from the **invite log** to send a visitor a pre-registration link before they arrive. Only a **host** can invite. If you're an admin or employee, you must also be loaded as a host, or you'll get an error.

{% hint style="info" %}
**Note:** you don't have to be the host *for* the visit. You can search the host directory and create an invite **on behalf of** another host.
{% endhint %}

## Create a single invite

{% stepper %}
{% step %}

### Open the invite log

Go to the **invite log** and choose to create an invite (single is the default; group invites are covered below).
{% endstep %}

{% step %}

### Set the visit

Pick the **visitor type**, then the **start and departure date and time**. Multi-day invites are supported (e.g. Mon 08:00 → Fri 17:00).
{% endstep %}

{% step %}

### Choose the host

Search the host directory and select the host. The **event name** is required. It's what the visitor sees on the invite.
{% endstep %}

{% step %}

### Add visitor details (optional)

First name, last name, and (if enabled) company and ID. You can pre-fill these for a VIP, or leave them for the visitor to complete.
{% endstep %}

{% step %}

### Set contact & send

Capture an **email or mobile** to distribute the invite. Toggle each channel on/off. You can even create an invite **without sending** it, to keep a record of who's expected.
{% endstep %}
{% endstepper %}

{% embed url="<https://app.arcade.software/share/16sgbB33R90ku8YVRvxn?embed=true>" %}
Walkthrough: creating a single invite from the dashboard.
{% endembed %}

{% hint style="warning" %}
**Warning:** only a host can create invites. If invite creation errors, confirm the account is loaded as a host in the host directory (see [Manage hosts](/command-centre/visitor-management-powered-by-kenai/visitor-management/hosts.md)).
{% endhint %}

## Create a group invite

For several visitors at once, toggle to **Group Invite**, **Download Template**, fill it with your visitors' details, and upload it. Kenai pre-validates the list and shows a summary of valid and invalid rows so you can fix anything malformed before sending. Choose whether to send the group their invites by email or SMS.

{% embed url="<https://app.arcade.software/share/78TfpO3s4f97zTUxK05L?embed=true>" %}
Walkthrough: creating a group invite from the dashboard.
{% endembed %}

{% hint style="warning" %}
**Warning:** emails must be clean (no leading/trailing spaces) and phone numbers internationally formatted (e.g. `+2781…`, no leading zero). The CSV upload and the invite form both prompt for correct formatting.
{% endhint %}

## Delete an invite

On the **invite log**, open the row's three-dot menu and choose **Delete invite**, then confirm. This permanently removes the invite: the visitor's pre-registration link shows a "cancelled by the organizer" message, and their access pass no longer works at the kiosk.

## Limitations

* **No recurring invites.** Use a multi-day date range instead (a single span from start to end).


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter:

```
GET https://help.security.gallagher.com/command-centre/visitor-management-powered-by-kenai/visitor-management/invites/inviting-visitors.md?ask=<question>&goal=<endgoal>
```

`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal.

The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.