Get support and check status

Get help without leaving the Kenai dashboard: open the ? menu in the bottom-right corner for live chat or the Help Center. If something looks platform-wide, check the Kenai status page first to see whether it's a known incident.

Get help from the dashboard

The ? icon in the bottom-right corner of your dashboard opens two options: Support (a live chat with the Kenai team) and Help Center (articles, guides, and support requests).

1

Open the support menu

Click the ? icon in the bottom-right corner of your dashboard. A menu opens showing Help Center and Support.

2

Start a live chat

Click Support to open the chat panel, type your question in the message field, and click Send. The chat is monitored and recorded.

3

Close the chat

When you're finished, click Close to return to your dashboard.

4

Browse the Help Center

For a broader range of resources, click Help Center from the ? menu. Use the search bar to find articles and guides, or submit a support request.

Walkthrough: opening the ? menu, starting a live chat, and browsing the Help Center.

Check the Kenai status page

Kenai publishes service status, incident notifications, and planned maintenance at https://kenai.statuspage.io/. Check it before raising an issue to see whether what you're seeing is a known incident. The page shows current incidents and component uptime over the past 90 days.

Subscribe to updates

To be notified when Kenai creates, updates, or resolves an incident:

1. Open https://kenai.statuspage.io/.

2. Click Subscribe to Updates.

3. Choose a channel. Email is available, along with Slack, Microsoft Teams, and an Atom/RSS feed.

4. For email, enter your address and click Subscribe via Email.

To follow a single incident instead, click Subscribe inside that incident's card and enter your email address.

Walkthrough: viewing the Kenai status page and subscribing to incident updates.

Tip: if the status page shows an active incident, the fix is usually to wait and watch rather than to change your settings.