> For the complete documentation index, see [llms.txt](https://help.security.gallagher.com/command-centre/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.security.gallagher.com/command-centre/visitor-management-powered-by-kenai/support/getting-support.md).

# Get support and check status

Get help without leaving the Kenai dashboard: open the **?** menu in the bottom-right corner for live chat or the Help Center. If something looks platform-wide, check the Kenai status page first to see whether it's a known incident.

## Get help from the dashboard

The **?** icon in the bottom-right corner of your dashboard opens two options: **Support** (a live chat with the Kenai team) and **Help Center** (articles, guides, and support requests).

{% stepper %}
{% step %}

### Open the support menu

Click the **?** icon in the bottom-right corner of your dashboard. A menu opens showing **Help Center** and **Support**.
{% endstep %}

{% step %}

### Start a live chat

Click **Support** to open the chat panel, type your question in the message field, and click **Send**. The chat is monitored and recorded.
{% endstep %}

{% step %}

### Close the chat

When you're finished, click **Close** to return to your dashboard.
{% endstep %}

{% step %}

### Browse the Help Center

For a broader range of resources, click **Help Center** from the **?** menu. Use the search bar to find articles and guides, or submit a support request.
{% endstep %}
{% endstepper %}

{% embed url="<https://app.arcade.software/share/E6x7OR9M7QyXY7JZ7BcN?embed=true>" %}
Walkthrough: opening the **?** menu, starting a live chat, and browsing the Help Center.
{% endembed %}

## Check the Kenai status page

Kenai publishes service status, incident notifications, and planned maintenance at <https://kenai.statuspage.io/>. Check it before raising an issue to see whether what you're seeing is a known incident. The page shows current incidents and component uptime over the past 90 days.

### Subscribe to updates

To be notified when Kenai creates, updates, or resolves an incident:

1. Open <https://kenai.statuspage.io/>.
2. Click **Subscribe to Updates**.
3. Choose a channel. Email is available, along with Slack, Microsoft Teams, and an Atom/RSS feed.
4. For email, enter your address and click **Subscribe via Email**.

To follow a single incident instead, click **Subscribe** inside that incident's card and enter your email address.

{% embed url="<https://app.arcade.software/share/RYg5wesvQaUC5KVr54cu?embed=true>" %}
Walkthrough: viewing the Kenai status page and subscribing to incident updates.
{% endembed %}

{% hint style="success" %}
**Tip:** if the status page shows an active incident, the fix is usually to wait and watch rather than to change your settings.
{% endhint %}


---

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