Run an evacuation

You run an evacuation from the Kenai dashboard. The trigger starts everything at once: it dispatches the alerts, opens the live roll call, and begins the post-event report. From there you track who is safe, follow up on anyone who needs help, and end the event when everyone is accounted for.

This is the end-to-end operator procedure. For what each status means, see Evacuation statuses. For the report you produce afterwards, see Evacuation reporting and compliance exports.

Before you start

• You need safety officer (evacuation) rights on the site.

• Position your check-in kiosk at the muster point so people can sign out there using the same fast paths they use day to day.

Trigger the evacuation

Start the event for the affected location. The dashboard switches into evacuation mode automatically.

1

Open the Evacuation log

Select Evacuation in the left-hand menu.

2

Start the evacuation

Click Start Evacuation for the site. The trigger dispatches the alerts, opens the live roll call, and starts the post-event report together.

When the event is active, the affected location's view adjusts for a clearer overview and the evacuation icon in the header turns red.

How alerts reach people

Alerts dispatch simultaneously across SMS, WhatsApp, and email, depending on the contact details on each person's profile. Each alert lets the recipient mark themselves Safe or In Danger: by SMS they reply 1 for safe or 2 if in danger; by email they tap SAFE or NOT SAFE. Every response appears on the roll call immediately, and a person can respond on whichever channel is most convenient.

An In Danger self-report shows to you on the dashboard as Needs Assistance.

Walkthrough: how an evacuation alerts people across SMS, WhatsApp, and email, and how each response updates the dashboard live.

Run the live roll call

The roll call is a live, filtered view of everyone detected onsite with their safety status. It appears on both the Visitor Log and the Employee Logs, which gain evacuation columns while the event is active. Status tiles across the top (Needs Assistance, Safe, No Response, Signed Out, N/A) show the live counts.

Use the tiles to focus your view at a muster point:

• Click a tile to filter the list to that status. Click it again to clear the filter.

• Select more than one tile to combine statuses (for example Needs Assistance and No Response together).

• Compare the filtered count against the total row count for an accurate headcount.

• Standard tools stay available: custom columns, filters, saved views, search, and AI.

Note: Use the Needs Assistance filter to locate anyone who needs help, and the Safe filter to confirm who is accounted for.

Walkthrough: filtering and prioritising the Visitor Log to drive an accurate roll call at the muster point.

Walkthrough: managing employees during a live evacuation from the Employee Logs.

Update a status manually

When someone reports in by phone or in person, set their status on the dashboard.

1

Open the status update

Click the person's status in the Evacuation column. The Update Evacuation Status dialog opens.

2

Add a note

Type a note about the update. A note is required on every change.

3

Set the status

Click Needs Assistance or Safe. The live counts update and the change is confirmed.

You can change a status from any state and as often as needed, as long as a note is included each time. Each person's Response column opens a Response History panel: a full, timestamped audit trail of their status changes and the channel each came through.

Walkthrough: manually updating a person's evacuation status from the dashboard, with the required note and response history.

Check people in at the muster point

While an evacuation is active, any kiosk sign-in or sign-out registers as a muster event and updates the roll call automatically. People can:

• Sign in at any available kiosk. The Welcome! Your check in was successful screen marks them safe when they tap DONE.

• Tap their employee cards or access credentials at entry or exit readers, where configured, to be marked safe on entering a designated muster point area, including facial recognition.

Walkthrough: confirming people are safe at the muster point by signing in at a kiosk.

End the evacuation

Close the event once everyone is accounted for.

1

Open Active Evacuations

In the Active Evacuations popup, click Stop Evacuation for the site.

2

Confirm

In the confirmation dialog, click Stop Evacuation again. The dialog lists the audiences the event will end for, such as on-site employees and on-site visitors.

The dashboard returns to its standard view and the evacuation columns and tiles disappear. The completed event, with its logs and report, stays under the Evacuation menu.

Walkthrough: stopping an active evacuation and returning the dashboard to its normal state.