> For the complete documentation index, see [llms.txt](https://help.security.gallagher.com/command-centre/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.security.gallagher.com/command-centre/command-centre-releases/release-history/supported-gallagher-command-centre-releases/command-centre-9.40-releases/9.40-maintenance-release-3.md).

# 9.40 Maintenance Release 3

Enhancements in this version are as follows.

<table data-header-hidden><thead><tr><th width="114"></th><th width="413"></th><th></th></tr></thead><tbody><tr><td>Tech Ref</td><td>Description</td><td>Component</td></tr><tr><td>128057</td><td>Device compiler upgrade</td><td>HBus Devices</td></tr><tr><td>146059</td><td>MultiSubnetFailover</td><td>Server</td></tr><tr><td>163652</td><td>Support new Secure Access Module</td><td>HBus Devices</td></tr><tr><td>166606</td><td>Redesign card reading loop</td><td>Readers</td></tr><tr><td>168392</td><td>Improve search performance on large systems with many division</td><td>Server</td></tr><tr><td>171975</td><td>Corrected exit zone recorded when deleting a cardholder</td><td>Server</td></tr><tr><td>172698</td><td>Require Modify Access Control privilege in both Cardholder and Access Group divisions</td><td>Server/Client</td></tr><tr><td>174943</td><td>Improved cardholder retrieval for Rules Engine workflows</td><td>Server</td></tr><tr><td>174136</td><td>Update elevator service on media to v10.0.8</td><td>Media</td></tr><tr><td>174399</td><td>Improved timestamp handling for KONE Office Flow integration</td><td>Server/<br>Integrations</td></tr></tbody></table>

Bug fixes and enhancements in this version are as follows.&#x20;

<table data-header-hidden><thead><tr><th width="112"></th><th width="417"></th><th></th></tr></thead><tbody><tr><td>Tech Ref</td><td>Description</td><td>Fixed In</td></tr><tr><td>115258</td><td>BootP-created ARP entry prevents replacement controller from coming online when reusing existing IP</td><td>Server</td></tr><tr><td>128354</td><td>Long FTItem names caused configuration import and processing issues when using the Bulk Config Tool</td><td>Server</td></tr><tr><td>160298</td><td>Improved server database handling for cardholder location updates under high OneLink load</td><td>Server</td></tr><tr><td>163929</td><td>Readers constantly flashing blue LED</td><td>Readers</td></tr><tr><td>166557</td><td>Historical manual access events are now included in cardholder location updates</td><td>Server</td></tr><tr><td>166588</td><td>Report unable to generate more than 180 days for Operator Modified Item</td><td>Server</td></tr><tr><td>167214</td><td>Fixed FTCAPI export failure after upgrade caused by certificate key formatting</td><td>Server</td></tr><tr><td>167530</td><td>Key fob - multiple access responses</td><td>Readers</td></tr><tr><td>168050</td><td>Improved Command Centre Client stability when loading Site Plan event filters</td><td>Client/Server</td></tr><tr><td>168051</td><td>EDI Processing Does Not Recover Automatically from Database Timeout Errors</td><td>Server</td></tr><tr><td>168494</td><td>Command Centre service may restart during event search completion</td><td>Server</td></tr><tr><td>168634</td><td>Reader LED continues to flash Blue after card removed</td><td>Readers</td></tr><tr><td>168772</td><td>Expired card assignment timeouts prevent command centre services from starting</td><td>Server</td></tr><tr><td>168918</td><td>High memory/resource usage in the Command Centre Services</td><td>Server</td></tr><tr><td>169142</td><td>C6000/7000 - Bad configuration event generated when configuring with dipswitch 1+2+3 and configure DHCP + Server Name on config webpage</td><td>Controller</td></tr><tr><td>169173</td><td>Schindler ID rejects HID H10304 cards due to incorrect even parity bit</td><td>Server</td></tr><tr><td>169205</td><td>Kone ELI low rise and high rise not going into free access</td><td>Integrations/Controller</td></tr><tr><td>169629</td><td>Improved handling of startup database processing after upgrade</td><td>Server</td></tr><tr><td>169753</td><td>Command Centre Client not handling workstation routing checks correctly during logon</td><td>Server</td></tr><tr><td>170761</td><td>Command Centre may fail to start after restoring a template that includes Salto configuration</td><td>Server</td></tr><tr><td> </td><td> </td><td> </td></tr><tr><td>170833</td><td>Command Centre logon times out on large databases due to slow operator access verification</td><td>Server</td></tr><tr><td>170843</td><td>Updated Alcolizer controller customisation to address compatibility issue found in 9.40 MR 1 controller firmware</td><td>Controller</td></tr><tr><td>171030</td><td>Valid mobile and digital credentials may incorrectly show "Bad Facility Code"</td><td>Client</td></tr><tr><td>171065</td><td>Improved multi-server replication reliability for cardholder location updates</td><td>Server</td></tr><tr><td>171078</td><td>Corrected Message Bus response format for cardholder personal data searches</td><td>Server</td></tr><tr><td>171108</td><td>Idemia readers dropping offline and stuck in updates pending </td><td>Server</td></tr><tr><td>171265</td><td>External System Item action plan causes unnecessary cardholder downloads</td><td>Server</td></tr><tr><td>171583</td><td>Inconsistencies with records sent to controller with resync vs making a change</td><td>Server</td></tr><tr><td>171584</td><td>Card Trace records are removed when resyncing</td><td>Server</td></tr><tr><td>171856</td><td>Searches may cause system slowdown on sites with many divisions</td><td>Server</td></tr><tr><td>171970</td><td>Command Centre may rarely crash while processing item change notifications</td><td>Server</td></tr><tr><td>173669</td><td>Remote server events may stop appearing in multiserver reports</td><td>Server</td></tr><tr><td>173741</td><td>FT Support Tool  output can hide blocking SPIDs when SQL text is unavailable</td><td>Utility</td></tr><tr><td>174047</td><td>Emailing PDF reports from Command Centre Client may fail or attach an empty file</td><td>Client/Server</td></tr><tr><td>174098</td><td>Power failure alarm priority corrected in Command Centre</td><td>Server</td></tr><tr><td>174686</td><td>Card number Simple Search corrected for multi-server Command Centre systems on 9.40 MR 1</td><td>Server</td></tr><tr><td>174687</td><td>Controller 6000 Inter-controller communications failed after firmware upgrade to 9.40</td><td>Controller</td></tr><tr><td>174761</td><td>Locker removal during cardholder edit can trigger server assert</td><td>Server</td></tr><tr><td>175062</td><td>Z20s can't be moved into the selectable items in contact ID report</td><td>Config Client</td></tr><tr><td>175530</td><td>Improved reliability when joining servers to a multi-server cluster</td><td>Server</td></tr><tr><td>176773</td><td>Improved performance when updating cardholder access across many controller</td><td>Server</td></tr><tr><td>177068</td><td>Online help - Entra ID URL spacing</td><td>Documentation</td></tr></tbody></table>


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