> For the complete documentation index, see [llms.txt](https://help.security.gallagher.com/command-centre/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.security.gallagher.com/command-centre/accessnow-user-guide/workflow-creation/creating-and-managing-workflows/workflow-management/creating-a-new-workflow.md).

# Creating a New Workflow

To create a new workflow:

{% stepper %}
{% step %}

### Navigate to the Workflow Builder module.

**Workflow Builder** enables the management and creation of new workflows.
{% endstep %}

{% step %}

### Click the + Add Workflow button

Click the **+ Add Workflow** button to open a pop-up window where you can select the workflow type. The available workflow types are:

* **User**: Triggered by a system user's self-service workflow.
* **System**: System-triggered automated processes.

<div data-with-frame="true"><figure><img src="/files/Zp2YRLwdTEmYpNhVZnQS" alt=""><figcaption></figcaption></figure></div>
{% endstep %}

{% step %}

### Name the new workflow

Name your workflow. This name will display to end-users in the **Make a Request** dashboard or in system-type workflow dropdowns. Optionally, add a description.

<div data-full-width="true" data-with-frame="true"><figure><img src="/files/Ax1CI3GRHH8UvGP3AxMN" alt="" width="375"><figcaption></figcaption></figure></div>
{% endstep %}

{% step %}

### Configure the workflow

Once the workflow is created, it opens in the editing view. The recommended way to start building a new workflow is by [importing a workflow template](/command-centre/accessnow-user-guide/workflow-creation/creating-and-managing-workflows/working-with-workflow-templates/importing-workflows.md). New workflows must also be [tested](/command-centre/accessnow-user-guide/workflow-creation/creating-and-managing-workflows/workflow-management/testing-a-workflow-version.md) before they are [published](/command-centre/accessnow-user-guide/workflow-creation/creating-and-managing-workflows/workflow-management/publishing-a-workflow-version.md) and made available for use.

To configure a new workflow or a template, refer to the instructions in the [Workflow Configuration](/command-centre/accessnow-user-guide/workflow-creation/creating-and-managing-workflows/workflow-configuration.md) section.\ <br>

<figure><img src="/files/rsoN4RaerCJYoVlDw1gh" alt=""><figcaption></figcaption></figure>
{% endstep %}
{% endstepper %}


---

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