# Creating a New Workflow

To create a new workflow:

{% stepper %}
{% step %}

### Navigate to the Workflow Builder module.

**Workflow Builder** enables the management and creation of new workflows.
{% endstep %}

{% step %}

### Click the + Add Workflow button  

Click the **+ Add Workflow** button to open a pop-up window where you can select the workflow type. The available workflow types are:

* **User**: Triggered by a system user self-service workflows.
* **System**: System-triggered automated processes.

<div data-with-frame="true"><figure><img src="/files/Zp2YRLwdTEmYpNhVZnQS" alt=""><figcaption></figcaption></figure></div>
{% endstep %}

{% step %}

### Name the new workflow&#x20;

Name your workflow. This name will display to end-users in the **Make a Request** dashboard or in system-type workflow dropdowns. Optionally, add a description.

<div data-full-width="true" data-with-frame="true"><figure><img src="/files/Ax1CI3GRHH8UvGP3AxMN" alt="" width="375"><figcaption></figcaption></figure></div>
{% endstep %}

{% step %}

### Configure the workflow&#x20;

Once the workflow is created, it opens in the editing view. **The recommended way to start building a new workflow is by** [**importing a workflow template**](/command-centre/accessnow-user-guide/workflow-creation/creating-and-managing-workflows/working-with-workflow-templates/importing-workflows.md). New workflows must also be [tested](/command-centre/accessnow-user-guide/workflow-creation/creating-and-managing-workflows/workflow-management/testing-a-workflow-version.md) before they are [published](/command-centre/accessnow-user-guide/workflow-creation/creating-and-managing-workflows/workflow-management/publishing-a-workflow-version.md) and made available for use.

To configure a new workflow or a template, refer to the instructions in the [Workflow Configuration](/command-centre/accessnow-user-guide/workflow-creation/creating-and-managing-workflows/workflow-configuration.md) section. \ <br>

<figure><img src="/files/rsoN4RaerCJYoVlDw1gh" alt=""><figcaption></figcaption></figure>
{% endstep %}
{% endstepper %}


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://help.security.gallagher.com/command-centre/accessnow-user-guide/workflow-creation/creating-and-managing-workflows/workflow-management/creating-a-new-workflow.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.