> For the complete documentation index, see [llms.txt](https://help.security.gallagher.com/command-centre/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.security.gallagher.com/command-centre/accessnow-user-guide/workflow-creation/creating-and-managing-workflows/workflow-configuration/steps/adding-steps-or-branches.md).

# Adding Steps or Branches

Adding new steps and branches enables users to configure a workflow from scratch or modify an existing workflow template. 

## Adding a step 

{% stepper %}
{% step %}

### Navigate to the selected workflow 

Follow the instructions for how to [edit a workflow](/command-centre/accessnow-user-guide/workflow-creation/creating-and-managing-workflows/workflow-management/editing-a-workflow-version.md) and continue until you reach the edit workflow view.
{% endstep %}

{% step %}

### Select the + icon on the workflow chart.

Between all workflow steps, a **+ icon** is available to add a new element, such as a step or a branch. Clicking the + icon opens the configuration side panel, displaying a list of step types you can choose from.

<figure><img src="/files/0pYG4OsLOGQc7NNlCHUg" alt=""><figcaption></figcaption></figure>
{% endstep %}

{% step %}

### Click on the selected new step type &#x20;

Choose the type of new step to add by clicking on it from the side panel. It will be inserted between the steps where you clicked the + icon.
{% endstep %}

{% step %}

### Configure the new step&#x20;

Follow the [Steps](/command-centre/accessnow-user-guide/workflow-creation/creating-and-managing-workflows/workflow-configuration/steps.md) configuration instructions to configure the new step.
{% endstep %}
{% endstepper %}

## Adding a workflow branch&#x20;

{% stepper %}
{% step %}

### Navigate to the selected workflow&#x20;

Follow the instructions for how to [edit a workflow](/command-centre/accessnow-user-guide/workflow-creation/creating-and-managing-workflows/workflow-management/editing-a-workflow-version.md) and continue until you reach the edit workflow view.
{% endstep %}

{% step %}

### Select the + icon on the workflow chart.

Between all workflow steps, a **+ icon** is available to add a new element, such as a step or a branch. Clicking the + icon opens the configuration side panel.&#x20;

<figure><img src="/files/vXkQuIjk3W1hD8wAe3SL" alt=""><figcaption></figcaption></figure>
{% endstep %}

{% step %}

### Tick Create a new branch & enter new branch name  &#x20;

In the side configuration panel, check the box next to **Create a new branch** and enter the new branch name.
{% endstep %}

{% step %}

### Choose the step type the branch leads to

To create a new workflow branch, you must also create its subsequent step. To add the new step in the branch, click on the new step type in the configuration sidebar. Follow the [Steps](/command-centre/accessnow-user-guide/workflow-creation/creating-and-managing-workflows/workflow-configuration/steps.md) configuration instructions to configure the new step.
{% endstep %}

{% step %}

### Set up the Actions in the parent branch step&#x20;

To initiate a branch, ensure the starting step has an **Action** configured to guide the workflow to the new branch. Actions determine the workflow's direction. Refer to the [Actions tab](/command-centre/accessnow-user-guide/workflow-creation/creating-and-managing-workflows/workflow-configuration/steps/common-steps-configuration.md#actions-tab) configuration instructions to set up the parent branch step.&#x20;
{% endstep %}
{% endstepper %}


---

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