> For the complete documentation index, see [llms.txt](https://help.security.gallagher.com/command-centre/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.security.gallagher.com/command-centre/accessnow-user-guide/workflow-creation/creating-and-managing-workflows/workflow-configuration/lists/custom-lists.md).

# Custom Lists

Drop-down and search lists are **used in workflow form fields** to let occupants choose from available predefined options, for example, the type of credential requested or access card pickup locations. The list content is fully customisable and displays customer-specific data.

## Creating a new form list

Lists are used in workflow forms to let users choose from a set of values, so new drop-down lists are often created when a new workflow is created, although this is not always required.

1. To create a new list, go to the Lists module of the system and click + Add List.
2. Enter the list's Name and Description and click Save.
3. You can choose to add the list values manually or import them from a CSV file.
4. See the instructions below for details.

You can add values to lists manually, as shown below, or use the [CSV List Import](/command-centre/accessnow-user-guide/workflow-creation/creating-and-managing-workflows/workflow-configuration/lists/custom-lists/csv-list-import.md) option for longer lists.

## Adding list values manually

1. To add a new item to an existing list, go to the **Lists** module.
2. Click on the list you'd like to edit to open it in the edit mode.
3. Click Add Item to add a new value to the list.
4. Enter the item's **Key** and **Value**. The **Key** is the unique identifier, and the **Value** is displayed in the system interface. The **Key** must be unique within the list.
5. Click Save.
6. Add more items as required.

Alternatively, use the [CSV List Import](/command-centre/accessnow-user-guide/workflow-creation/creating-and-managing-workflows/workflow-configuration/lists/custom-lists/csv-list-import.md) function for longer lists.


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter:

```
GET https://help.security.gallagher.com/command-centre/accessnow-user-guide/workflow-creation/creating-and-managing-workflows/workflow-configuration/lists/custom-lists.md?ask=<question>&goal=<endgoal>
```

`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal.

The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.