# Email templates

In AccessNow, email triggers are configured within the workflow steps, allowing customization of message appearance and wording. The system sends email notifications to requesters about their request status and informs approvers about new tasks.

The email notifications consist of two main elements:

* [**Email Master Template:**](/command-centre/accessnow-user-guide/workflow-creation/creating-and-managing-workflows/workflow-configuration/email-templates/master-templates.md) Used for common elements across all or selected sets of notifications sent to users. 
* [**Email** **Notification Content:**](/command-centre/accessnow-user-guide/workflow-creation/creating-and-managing-workflows/workflow-configuration/email-templates/email-notifications.md) The specific notification content and message will vary with each notification type, depending on the purpose, such as notifying about an approval task or request results.

{% hint style="info" icon="lightbulb-on" %}
**Download the master template and notification email templates from** [**Security Hub**](https://resources.security.gallagher.com/Sales_and_Marketing_Tools/Sales_Toolkits/Product/AccessNow). \
They can be reused to expedite workflow configuration.
{% endhint %}

## Email Notification Examples  

AccessNow offers a set of predefined email templates designed to simplify the notification process for users. These templates serve as a quick-start option, allowing organizations to efficiently communicate routine updates such as request statuses and new tasks without extensive customisation. Users can adopt these templates as they are or modify them to better fit their specific requirements and branding guidelines.

The list below lists all the default email templates provided with the system.

| Name                                                  | description                                                                                                                            |
| ----------------------------------------------------- | -------------------------------------------------------------------------------------------------------------------------------------- |
| Contact the Team - Notification Template              | Template for contacting the Security team about the status of the request.                                                             |
| \[Credentials] Requester Notification - Amendment     | This notification alerts the requester that their credential request requires amendments.                                              |
| \[Credentials] Requester Notification – Completed     | In the credentials workflow, it alerts the requester upon completion of the request. It includes a button to activate a physical card. |
| \[Access OnBehalf] Approver Notification – New Task   | Used when a request is submitted on behalf of someone else. Alerts an approver of a new task in an access request workflow.            |
| \[Access OnBehalf] Occupant Notification – Submitted  | Used when a request is submitted on behalf of someone else. Notifies the person for whom the request was submitted.                    |
| \[Access OnBehalf] Requester Notification – Completed | Used when a request is submitted on behalf of someone else. Notifies the requester upon completion.                                    |
| \[AccessOnBehalf] Occupant Notification – Completed   | Used when a request is submitted on behalf of someone else. Notify the person for whom the request was made upon completion.           |
| \[Access] Approver Notification - New Task            | Alerts an approver about a new task assignment in an access request workflow.                                                          |
| \[Access] Requester Notification – Completed          | Used in the access workflow. Notifies the requester upon completion.                                                                   |
| Approver Notification: Task Assigned                  | Applicable to any workflow, this serves as a notification to alert an approver of a newly assigned task.                               |
| Requester Notification – Completed                    | Applicable to any workflow, this serves as a notification about a completed request.                                                   |
| Requester Notification – Declined                     | Applicable to any workflow, this serves as a notification for the requester about a declined request.                                  |
| Requester Notification – Failed                       | Applicable to any workflow, this serves as a notification to the requester about a failed request.                                     |


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