> For the complete documentation index, see [llms.txt](https://help.security.gallagher.com/knowledge-hub/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.security.gallagher.com/knowledge-hub/accessnow-user-guide/workflow-creation.md). # Workflow Creation - [Creating & Managing Workflows](https://help.security.gallagher.com/knowledge-hub/accessnow-user-guide/workflow-creation/creating-and-managing-workflows.md) - [Working with Workflow Templates](https://help.security.gallagher.com/knowledge-hub/accessnow-user-guide/workflow-creation/creating-and-managing-workflows/working-with-workflow-templates.md) - [Importing Workflows](https://help.security.gallagher.com/knowledge-hub/accessnow-user-guide/workflow-creation/creating-and-managing-workflows/working-with-workflow-templates/importing-workflows.md) - [Access Request Workflow Template](https://help.security.gallagher.com/knowledge-hub/accessnow-user-guide/workflow-creation/creating-and-managing-workflows/working-with-workflow-templates/access-request-workflow-template.md) - [Access Request on Behalf Template](https://help.security.gallagher.com/knowledge-hub/accessnow-user-guide/workflow-creation/creating-and-managing-workflows/working-with-workflow-templates/access-request-on-behalf-template.md) - [Credential Request: Access Card & Mobile Credential](https://help.security.gallagher.com/knowledge-hub/accessnow-user-guide/workflow-creation/creating-and-managing-workflows/working-with-workflow-templates/credential-request-access-card-and-mobile-credential.md) - [Activate Access Card](https://help.security.gallagher.com/knowledge-hub/accessnow-user-guide/workflow-creation/creating-and-managing-workflows/working-with-workflow-templates/activate-access-card.md) - [Lost or Stolen Credential](https://help.security.gallagher.com/knowledge-hub/accessnow-user-guide/workflow-creation/creating-and-managing-workflows/working-with-workflow-templates/lost-or-stolen-credential.md) - [Area Management: Cardholder Removal Workflow](https://help.security.gallagher.com/knowledge-hub/accessnow-user-guide/workflow-creation/creating-and-managing-workflows/working-with-workflow-templates/area-management-cardholder-removal-workflow.md) - [Workflow Management](https://help.security.gallagher.com/knowledge-hub/accessnow-user-guide/workflow-creation/creating-and-managing-workflows/workflow-management.md) - [Creating a New Workflow](https://help.security.gallagher.com/knowledge-hub/accessnow-user-guide/workflow-creation/creating-and-managing-workflows/workflow-management/creating-a-new-workflow.md) - [Workflow Version Management](https://help.security.gallagher.com/knowledge-hub/accessnow-user-guide/workflow-creation/creating-and-managing-workflows/workflow-management/workflow-version-management.md) - [Editing a Workflow Version](https://help.security.gallagher.com/knowledge-hub/accessnow-user-guide/workflow-creation/creating-and-managing-workflows/workflow-management/editing-a-workflow-version.md) - [Testing a Workflow Version](https://help.security.gallagher.com/knowledge-hub/accessnow-user-guide/workflow-creation/creating-and-managing-workflows/workflow-management/testing-a-workflow-version.md) - [Publishing a Workflow Version](https://help.security.gallagher.com/knowledge-hub/accessnow-user-guide/workflow-creation/creating-and-managing-workflows/workflow-management/publishing-a-workflow-version.md) - [Deleting or Disabling a Workflow](https://help.security.gallagher.com/knowledge-hub/accessnow-user-guide/workflow-creation/creating-and-managing-workflows/workflow-management/deleting-or-disabling-a-workflow.md) - [Exporting a Workflow](https://help.security.gallagher.com/knowledge-hub/accessnow-user-guide/workflow-creation/creating-and-managing-workflows/workflow-management/exporting-a-workflow.md) - [Workflow Configuration](https://help.security.gallagher.com/knowledge-hub/accessnow-user-guide/workflow-creation/creating-and-managing-workflows/workflow-configuration.md) - [Approver Groups](https://help.security.gallagher.com/knowledge-hub/accessnow-user-guide/workflow-creation/creating-and-managing-workflows/workflow-configuration/approver-groups.md) - [Lists](https://help.security.gallagher.com/knowledge-hub/accessnow-user-guide/workflow-creation/creating-and-managing-workflows/workflow-configuration/lists.md) - [Command Centre Lists](https://help.security.gallagher.com/knowledge-hub/accessnow-user-guide/workflow-creation/creating-and-managing-workflows/workflow-configuration/lists/command-centre-lists.md) - [Divisions](https://help.security.gallagher.com/knowledge-hub/accessnow-user-guide/workflow-creation/creating-and-managing-workflows/workflow-configuration/lists/command-centre-lists/divisions.md) - [Access Groups List](https://help.security.gallagher.com/knowledge-hub/accessnow-user-guide/workflow-creation/creating-and-managing-workflows/workflow-configuration/lists/command-centre-lists/access-groups-list.md) - [Assigning Approvers to Access Groups](https://help.security.gallagher.com/knowledge-hub/accessnow-user-guide/workflow-creation/creating-and-managing-workflows/workflow-configuration/lists/command-centre-lists/access-groups-list/assigning-approvers-to-access-groups.md) - [Removing Approver Groups from Access Groups](https://help.security.gallagher.com/knowledge-hub/accessnow-user-guide/workflow-creation/creating-and-managing-workflows/workflow-configuration/lists/command-centre-lists/access-groups-list/removing-approver-groups-from-access-groups.md) - [PDF List](https://help.security.gallagher.com/knowledge-hub/accessnow-user-guide/workflow-creation/creating-and-managing-workflows/workflow-configuration/lists/command-centre-lists/pdf-list.md) - [Card Type List](https://help.security.gallagher.com/knowledge-hub/accessnow-user-guide/workflow-creation/creating-and-managing-workflows/workflow-configuration/lists/command-centre-lists/card-type-list.md) - [Custom Lists](https://help.security.gallagher.com/knowledge-hub/accessnow-user-guide/workflow-creation/creating-and-managing-workflows/workflow-configuration/lists/custom-lists.md) - [CSV List Import](https://help.security.gallagher.com/knowledge-hub/accessnow-user-guide/workflow-creation/creating-and-managing-workflows/workflow-configuration/lists/custom-lists/csv-list-import.md) - [Email Templates](https://help.security.gallagher.com/knowledge-hub/accessnow-user-guide/workflow-creation/creating-and-managing-workflows/workflow-configuration/email-templates.md) - [Master Templates](https://help.security.gallagher.com/knowledge-hub/accessnow-user-guide/workflow-creation/creating-and-managing-workflows/workflow-configuration/email-templates/master-templates.md) - [Email Notifications](https://help.security.gallagher.com/knowledge-hub/accessnow-user-guide/workflow-creation/creating-and-managing-workflows/workflow-configuration/email-templates/email-notifications.md) - [Global Settings](https://help.security.gallagher.com/knowledge-hub/accessnow-user-guide/workflow-creation/creating-and-managing-workflows/workflow-configuration/global-settings.md) - [Steps](https://help.security.gallagher.com/knowledge-hub/accessnow-user-guide/workflow-creation/creating-and-managing-workflows/workflow-configuration/steps.md) - [Common Steps Configuration](https://help.security.gallagher.com/knowledge-hub/accessnow-user-guide/workflow-creation/creating-and-managing-workflows/workflow-configuration/steps/common-steps-configuration.md) - [Data Initialisation Step](https://help.security.gallagher.com/knowledge-hub/accessnow-user-guide/workflow-creation/creating-and-managing-workflows/workflow-configuration/steps/data-initialisation-step.md) - [Input Step](https://help.security.gallagher.com/knowledge-hub/accessnow-user-guide/workflow-creation/creating-and-managing-workflows/workflow-configuration/steps/input-step.md) - [Process Step](https://help.security.gallagher.com/knowledge-hub/accessnow-user-guide/workflow-creation/creating-and-managing-workflows/workflow-configuration/steps/process-step.md) - [Process Task Step](https://help.security.gallagher.com/knowledge-hub/accessnow-user-guide/workflow-creation/creating-and-managing-workflows/workflow-configuration/steps/process-task-step.md) - [End Process Step](https://help.security.gallagher.com/knowledge-hub/accessnow-user-guide/workflow-creation/creating-and-managing-workflows/workflow-configuration/steps/end-process-step.md) - [Adding Steps or Branches](https://help.security.gallagher.com/knowledge-hub/accessnow-user-guide/workflow-creation/creating-and-managing-workflows/workflow-configuration/steps/adding-steps-or-branches.md) - [What is a workflow?](https://help.security.gallagher.com/knowledge-hub/accessnow-user-guide/workflow-creation/what-is-a-workflow.md) - [Workflow Examples](https://help.security.gallagher.com/knowledge-hub/accessnow-user-guide/workflow-creation/workflow-examples.md) - [Credential Workflows](https://help.security.gallagher.com/knowledge-hub/accessnow-user-guide/workflow-creation/workflow-examples/credential-workflows.md) - [Access Workflows](https://help.security.gallagher.com/knowledge-hub/accessnow-user-guide/workflow-creation/workflow-examples/access-workflows.md) - [Workflow Mapping](https://help.security.gallagher.com/knowledge-hub/accessnow-user-guide/workflow-creation/workflow-mapping.md) - [General Approach to Mapping Workflows](https://help.security.gallagher.com/knowledge-hub/accessnow-user-guide/workflow-creation/workflow-mapping/general-approach-to-mapping-workflows.md) - [Workflow Mapping Example](https://help.security.gallagher.com/knowledge-hub/accessnow-user-guide/workflow-creation/workflow-mapping/workflow-mapping-example.md) --- # Agent Instructions This documentation is published with GitBook. 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