> For the complete documentation index, see [llms.txt](https://help.security.gallagher.com/command-centre/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.security.gallagher.com/command-centre/accessnow-user-guide/workflow-creation.md).

# Workflow Creation

- [Creating & Managing Workflows](https://help.security.gallagher.com/command-centre/accessnow-user-guide/workflow-creation/creating-and-managing-workflows.md)
- [Working with Workflow Templates](https://help.security.gallagher.com/command-centre/accessnow-user-guide/workflow-creation/creating-and-managing-workflows/working-with-workflow-templates.md)
- [Importing Workflows](https://help.security.gallagher.com/command-centre/accessnow-user-guide/workflow-creation/creating-and-managing-workflows/working-with-workflow-templates/importing-workflows.md)
- [Access Request Workflow Template](https://help.security.gallagher.com/command-centre/accessnow-user-guide/workflow-creation/creating-and-managing-workflows/working-with-workflow-templates/access-request-workflow-template.md)
- [Access Request on Behalf Template](https://help.security.gallagher.com/command-centre/accessnow-user-guide/workflow-creation/creating-and-managing-workflows/working-with-workflow-templates/access-request-on-behalf-template.md)
- [Credential Request: Access Card & Mobile Credential](https://help.security.gallagher.com/command-centre/accessnow-user-guide/workflow-creation/creating-and-managing-workflows/working-with-workflow-templates/credential-request-access-card-and-mobile-credential.md)
- [Activate Access Card](https://help.security.gallagher.com/command-centre/accessnow-user-guide/workflow-creation/creating-and-managing-workflows/working-with-workflow-templates/activate-access-card.md)
- [Lost or Stolen Credential](https://help.security.gallagher.com/command-centre/accessnow-user-guide/workflow-creation/creating-and-managing-workflows/working-with-workflow-templates/lost-or-stolen-credential.md)
- [Area Management: Cardholder Removal Workflow](https://help.security.gallagher.com/command-centre/accessnow-user-guide/workflow-creation/creating-and-managing-workflows/working-with-workflow-templates/area-management-cardholder-removal-workflow.md)
- [Workflow Management](https://help.security.gallagher.com/command-centre/accessnow-user-guide/workflow-creation/creating-and-managing-workflows/workflow-management.md)
- [Creating a New Workflow](https://help.security.gallagher.com/command-centre/accessnow-user-guide/workflow-creation/creating-and-managing-workflows/workflow-management/creating-a-new-workflow.md)
- [Workflow Version Management](https://help.security.gallagher.com/command-centre/accessnow-user-guide/workflow-creation/creating-and-managing-workflows/workflow-management/workflow-version-management.md)
- [Editing a Workflow Version](https://help.security.gallagher.com/command-centre/accessnow-user-guide/workflow-creation/creating-and-managing-workflows/workflow-management/editing-a-workflow-version.md)
- [Testing a Workflow Version](https://help.security.gallagher.com/command-centre/accessnow-user-guide/workflow-creation/creating-and-managing-workflows/workflow-management/testing-a-workflow-version.md)
- [Publishing a Workflow Version](https://help.security.gallagher.com/command-centre/accessnow-user-guide/workflow-creation/creating-and-managing-workflows/workflow-management/publishing-a-workflow-version.md)
- [Deleting or Disabling a Workflow](https://help.security.gallagher.com/command-centre/accessnow-user-guide/workflow-creation/creating-and-managing-workflows/workflow-management/deleting-or-disabling-a-workflow.md)
- [Exporting a Workflow](https://help.security.gallagher.com/command-centre/accessnow-user-guide/workflow-creation/creating-and-managing-workflows/workflow-management/exporting-a-workflow.md)
- [Workflow Configuration](https://help.security.gallagher.com/command-centre/accessnow-user-guide/workflow-creation/creating-and-managing-workflows/workflow-configuration.md)
- [Global Settings](https://help.security.gallagher.com/command-centre/accessnow-user-guide/workflow-creation/creating-and-managing-workflows/workflow-configuration/global-settings.md)
- [Steps](https://help.security.gallagher.com/command-centre/accessnow-user-guide/workflow-creation/creating-and-managing-workflows/workflow-configuration/steps.md)
- [Common Steps Configuration](https://help.security.gallagher.com/command-centre/accessnow-user-guide/workflow-creation/creating-and-managing-workflows/workflow-configuration/steps/common-steps-configuration.md)
- [Data Initialisation Step](https://help.security.gallagher.com/command-centre/accessnow-user-guide/workflow-creation/creating-and-managing-workflows/workflow-configuration/steps/data-initialisation-step.md)
- [Input Step](https://help.security.gallagher.com/command-centre/accessnow-user-guide/workflow-creation/creating-and-managing-workflows/workflow-configuration/steps/input-step.md)
- [Process Step](https://help.security.gallagher.com/command-centre/accessnow-user-guide/workflow-creation/creating-and-managing-workflows/workflow-configuration/steps/process-step.md)
- [Process Task Step](https://help.security.gallagher.com/command-centre/accessnow-user-guide/workflow-creation/creating-and-managing-workflows/workflow-configuration/steps/process-task-step.md)
- [End Process Step](https://help.security.gallagher.com/command-centre/accessnow-user-guide/workflow-creation/creating-and-managing-workflows/workflow-configuration/steps/end-process-step.md)
- [Adding Steps or Branches](https://help.security.gallagher.com/command-centre/accessnow-user-guide/workflow-creation/creating-and-managing-workflows/workflow-configuration/steps/adding-steps-or-branches.md)
- [Approver Groups](https://help.security.gallagher.com/command-centre/accessnow-user-guide/workflow-creation/creating-and-managing-workflows/workflow-configuration/approver-groups.md)
- [Lists](https://help.security.gallagher.com/command-centre/accessnow-user-guide/workflow-creation/creating-and-managing-workflows/workflow-configuration/lists.md)
- [Command Centre Lists](https://help.security.gallagher.com/command-centre/accessnow-user-guide/workflow-creation/creating-and-managing-workflows/workflow-configuration/lists/command-centre-lists.md)
- [Access Groups List](https://help.security.gallagher.com/command-centre/accessnow-user-guide/workflow-creation/creating-and-managing-workflows/workflow-configuration/lists/command-centre-lists/access-groups-list.md)
- [Assigning Approvers to Access Groups](https://help.security.gallagher.com/command-centre/accessnow-user-guide/workflow-creation/creating-and-managing-workflows/workflow-configuration/lists/command-centre-lists/access-groups-list/assigning-approvers-to-access-groups.md)
- [Removing Approver Groups from Access Groups](https://help.security.gallagher.com/command-centre/accessnow-user-guide/workflow-creation/creating-and-managing-workflows/workflow-configuration/lists/command-centre-lists/access-groups-list/removing-approver-groups-from-access-groups.md)
- [PDF List](https://help.security.gallagher.com/command-centre/accessnow-user-guide/workflow-creation/creating-and-managing-workflows/workflow-configuration/lists/command-centre-lists/pdf-list.md)
- [Card Type List](https://help.security.gallagher.com/command-centre/accessnow-user-guide/workflow-creation/creating-and-managing-workflows/workflow-configuration/lists/command-centre-lists/card-type-list.md)
- [Custom Lists](https://help.security.gallagher.com/command-centre/accessnow-user-guide/workflow-creation/creating-and-managing-workflows/workflow-configuration/lists/custom-lists.md)
- [CSV List Import](https://help.security.gallagher.com/command-centre/accessnow-user-guide/workflow-creation/creating-and-managing-workflows/workflow-configuration/lists/custom-lists/csv-list-import.md)
- [Email Templates](https://help.security.gallagher.com/command-centre/accessnow-user-guide/workflow-creation/creating-and-managing-workflows/workflow-configuration/email-templates.md)
- [Master Templates](https://help.security.gallagher.com/command-centre/accessnow-user-guide/workflow-creation/creating-and-managing-workflows/workflow-configuration/email-templates/master-templates.md)
- [Email Notifications](https://help.security.gallagher.com/command-centre/accessnow-user-guide/workflow-creation/creating-and-managing-workflows/workflow-configuration/email-templates/email-notifications.md)
- [What is a workflow?](https://help.security.gallagher.com/command-centre/accessnow-user-guide/workflow-creation/what-is-a-workflow.md)
- [Workflow Examples](https://help.security.gallagher.com/command-centre/accessnow-user-guide/workflow-creation/workflow-examples.md)
- [Credential Workflows](https://help.security.gallagher.com/command-centre/accessnow-user-guide/workflow-creation/workflow-examples/credential-workflows.md)
- [Access Workflows](https://help.security.gallagher.com/command-centre/accessnow-user-guide/workflow-creation/workflow-examples/access-workflows.md)
- [Workflow Mapping](https://help.security.gallagher.com/command-centre/accessnow-user-guide/workflow-creation/workflow-mapping.md)
- [General Approach to Mapping Workflows](https://help.security.gallagher.com/command-centre/accessnow-user-guide/workflow-creation/workflow-mapping/general-approach-to-mapping-workflows.md)
- [Workflow Mapping Example](https://help.security.gallagher.com/command-centre/accessnow-user-guide/workflow-creation/workflow-mapping/workflow-mapping-example.md)


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