> For the complete documentation index, see [llms.txt](https://help.security.gallagher.com/command-centre/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.security.gallagher.com/command-centre/accessnow-user-guide/system-administration/user-management/user-activity-tracking.md).

# User Activity Tracking

AccessNow supports a comprehensive user audit trail to enhance traceability, compliance, and security.

The audit trail can be viewed per user. For each user, you can track:

* Requests they made, request history and status.
* All decisions made in requests such as approvals, credential creation, and access request denials.
* All groups they belong to.

To see user activity, go to the **Users** module:

{% stepper %}
{% step %}

### Click the Selected User Record

It displays a side panel with user details.
{% endstep %}

{% step %}

### Click the **View Activity** Button

The **View Activity** button displays the user audit trail.

<figure><img src="/files/cBzQQNEZdaNwjIfWKQSF" alt=""><figcaption></figcaption></figure>
{% endstep %}
{% endstepper %}

## Requests Made

The **Requests Made** tab displays all user requests within the selected time frame.

You can adjust this time frame at the top of the grid.

<figure><img src="/files/9f8LGY7V1CarZgUgCArW" alt=""><figcaption></figcaption></figure>

Select the request to view its details and history.

<figure><img src="/files/YS64hEgXlvBbYgrmPoxU" alt=""><figcaption></figcaption></figure>

### Tasks & Actions Details in Requests

You can also expand task-related request records. **Tasks** are associated with **actions** users must complete to progress the request.

Viewing a **Task** record reveals task details, including ID, status, and date.

<figure><img src="/files/I0bynASYwJOtTvEF8Xtx" alt=""><figcaption></figcaption></figure>

Viewing the Task record reveals completed **actions**, including the user who completed them and the date. Examples of actions include:

* Approving a request
* Asking for an amendment
* Completing a visitor visit
* Submitting an amended photo

<figure><img src="/files/P05ALzY8Y99cbSGdsyCb" alt=""><figcaption></figcaption></figure>

## Approval History

The Approval History tab displays all decisions made in any requests, including those of other users. It records user actions such as approvals, rejections, creating credentials, and requesting amendments.

<figure><img src="/files/1CqsqF4HUBUfwelFkwgh" alt=""><figcaption></figcaption></figure>

Select the request to view its details and history.

<figure><img src="/files/Myclf5HqP9sgyKzc9EPY" alt=""><figcaption></figcaption></figure>

## Groups

The Groups tab displays all groups the user is a member of. It also records when the user joined and left each group.

<figure><img src="/files/Pgq0XBAyKmQxhBfp79gE" alt=""><figcaption></figcaption></figure>


---

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