Users are automatically created in AccessNow through Single Sign-On (SSO) integration. However, it is also possible to create users beforehand, such as for configuring the system.
To add a user to AccessNow, go to the Users module:
1
Click the +Add User Button
2
Choose a login type
Choose the login type that matches the user's access.
SSO: Users sign in with their SSO name and password.
AccessNow: Creates an AccessNow account with a password. Use this for non-SSO users, including contractors. It also supports users created before SSO is connected.
3
Enter the user details
4
Click Save and invite
The new user account is created. The user receives an email notification about the account creation.
Updating User Details
Go to the Users module.
Select the specific user record you want to edit.
Modify the user details as needed.
Save the changes to update the user information.
You cannot change an SSO user's email address in AccessNow. Your SSO provider manages it.
Convert a user to SSO
Go to the Users module.
Select the specific user record you want to edit.
Select ellipsis → Convert to SSO.
Click Yes to confirm the conversion.
Disable or Recover a user
AccessNow supports disabling users rather than deleting them. This preserves audit trails. You can recover a disabled user using the same process.
Disabling a user removes them from all associated groups and privileges.
