> For the complete documentation index, see [llms.txt](https://help.security.gallagher.com/command-centre/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.security.gallagher.com/command-centre/accessnow-user-guide/system-administration/user-management/creating-and-updating-a-user.md).

# Creating and Updating a User

## Creating a User

Users are automatically created in AccessNow through Single Sign-On (SSO) integration. However, it is also possible to create users beforehand, such as for configuring the system.

To add a user to AccessNow, go to the **Users** module:

{% stepper %}
{% step %}

### Click the **+Add User** Button

<figure><img src="/files/tw4MC9atv6Urjj7OA3qC" alt=""><figcaption></figcaption></figure>
{% endstep %}

{% step %}

### Choose a login type

Choose the login type that matches the user's access.

* **SSO:** Users sign in with their SSO name and password.
* **AccessNow:** Creates an AccessNow account with a password. Use this for non-SSO users, including contractors. It also supports users created before SSO is connected.

<figure><img src="/files/GQmAKIDwllyTsHASeh7D" alt=""><figcaption></figcaption></figure>
{% endstep %}

{% step %}

### Enter the user details

<figure><img src="/files/U3v3JD4R7Tgn2E81hr9b" alt=""><figcaption></figcaption></figure>
{% endstep %}

{% step %}

### Click Save and invite

The new user account is created. The user receives an email notification about the account creation.
{% endstep %}
{% endstepper %}

## Updating User Details

1. Go to the **Users** module.
2. Select the specific user record you want to edit.
3. Modify the user details as needed.
4. Save the changes to update the user information.

{% hint style="danger" %}
**You cannot change an SSO user's email address in AccessNow. Your SSO provider manages it.**
{% endhint %}

### Convert a user to SSO

1. Go to the **Users** module.
2. Select the specific user record you want to edit.
3. Select **ellipsis** → **Convert to SSO**.
4. Click **Yes** to confirm the conversion.

<figure><img src="/files/xoHF8I6FoxsXihZpMpd0" alt=""><figcaption></figcaption></figure>

### Disable or Recover a user

AccessNow supports disabling users rather than deleting them. This preserves audit trails. You can recover a disabled user using the same process.

{% hint style="warning" %}
Disabling a user removes them from all associated groups and privileges.

You cannot delete your own account.
{% endhint %}

1. Go to the **Users** module.
2. Select the specific user record you want to edit.
3. Select **ellipsis** → **Disable**.
4. Click **Yes** to confirm disabling the user.


---

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