User Management

Single-Sign-On Users

The Single Sign-On (SSO) feature is part of the new AccessNow account setup. SSO integration is configured in collaboration with the customer's IT department. Once configured, users can log into AccessNow seamlessly, without needing a username or password.

Users are automatically created in AccessNow through Single Sign-On (SSO) integration. However, it is also possible to create users beforehand, such as for configuring the system.

Channel partners responsible for configuring AccessNow should be part of their customers' Single Sign-On (SSO) infrastructure.

User List

All AccessNow users are visible in the Users module. SSO users appear in the AccessNow user list after logging in for the first time.

Non-Single-Sign-On Users used for the AccessNow account configuration

For channel partners who cannot use their customers' Single Sign-On (SSO) to access AccessNow, there is an option to use non-SSO accounts. These accounts should be used temporarily and only as an exception. All non-SSO users must configure and use two-factor authentication.

Update on Privileges for Non-SSO Users Once the system configuration is complete, delete non-SSO accounts or align their privileges with the Channel Partner/Security Installer tasks in AccessNow, such as workflow maintenance. For example, assign them to the "Workflow Managers" group to allow workflow maintenance.