> For the complete documentation index, see [llms.txt](https://help.security.gallagher.com/command-centre/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.security.gallagher.com/command-centre/accessnow-user-guide/introduction/features-overview.md).

# Features Overview

AccessNow is now available as a **cloud-based SaaS managed by Gallagher**. This means users benefit from automatic updates, strong security, and seamless integration with the Command Centre—no manual installations or maintenance required.

In the initial AccessNow release, features focus on streamlining access management, enhancing user experience, and minimising administrative burden.

### [**Authentication**](/command-centre/accessnow-user-guide/new-customer-account/single-sign-on-configuration.md)

Users can log in using Single Sign-On (SSO), which allows access to multiple systems with one secure login. This feature supports protocols like SAML, OAuth 2.0, and OpenID Connect.

### [**User Interfaces**](/command-centre/accessnow-user-guide/introduction/who-is-accessnow-for.md)

**Employee Self-Service**

Allows employees to manage their access requests and credentials independently, minimizing the need for administrative support.

**Mobile & Web Interfaces**

The platform offers a mobile-friendly interface, enabling users to submit and approve requests anytime, anywhere. Additionally, it provides a web interface designed for service administrators, aiding in workflow maintenance and system management.

### [**Workflows**](/command-centre/accessnow-user-guide/workflow-creation/workflow-examples.md)

See the full list of example workflows [here](/command-centre/accessnow-user-guide/workflow-creation/workflow-examples.md).

**Credential Requests**

Request new or replacement cards and mobile credentials.

**Access Requests**

Submit access requests linked to Command Centre Access Groups.

### [**Workflow Builder**](/command-centre/accessnow-user-guide/workflow-creation/creating-and-managing-workflows.md)

**Workflow Creation**

Create and edit workflows to meet your organisation's requirements.

**Workflow Import & Export**

Utilise import and export tools to efficiently manage your workflows. These features let you use existing workflow examples, so you don't have to start from scratch.

**Approvals & Approver Management**

Approvers can accept, reject, or request modifications to submissions.

**Email Notifications**

Automated emails keep users updated on request statuses and notify approvers when action is required. Emails are sent through Gallagher's email service.

**Group Approval**

Any member of an approval group can respond to a request.

**Multi-tiered Approval**

Supports multi-step approval processes for enhanced control.

### [**User Activity**](/command-centre/accessnow-user-guide/system-administration/user-management/user-activity-tracking.md) **&** [**Areas Auditing**](/command-centre/accessnow-user-guide/area-management/areas-auditing.md)

**Per User Activity View**

Allows tracking of requests and approvals by individual users.

**Access Group Audit**

Enables approvers to review user access group memberships.

**Approver Self-Management**

Allows approvers to manage their own approval groups.

### [**Command Centre Integration**](/command-centre/accessnow-user-guide/system-administration/command-centre-integration.md)

AccessNow seamlessly integrates with the Command Centre, enabling the automatic update of cardholder information and the assignment of access groups.

### [**White Label Solution**](/command-centre/accessnow-user-guide/new-customer-account/account-branding.md)

Organisations can personalise AccessNow with their logo, brand colours, and custom URL, ensuring brand consistency.

### [**User Management**](/command-centre/accessnow-user-guide/system-administration/user-management.md)

Administrators can set up user groups and roles, including non-SSO users, for configuration needs.


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