# Whitelisting AccessNow Email Notifications Email Address

To ensure AccessNow notification emails are delivered directly to recipients' inboxes without triggering "external sender" warnings or spam alerts, you can whitelist the service email address. 

{% hint style="info" %}
AccessNow notfications come from the **<accessnow@security.gallagher.cloud>** email address.&#x20;
{% endhint %}

The organisation’s IT team or email administrator should be able to add the AccessNow email address or domain to the company-wide allowlist or safe-senders list. Ensure their approval and proper security assessment are in place.

This is the most reliable method to avoid the "external sender" warnings when organisations use Microsoft 365, Google Workspace, Exchange, or other enterprise email security tool.

{% hint style="danger" %}
**Security consideration:**\
While allow‑listing can improve email delivery, your organisation should independently assess the security implications before applying it. Any whitelisting is performed at your organisation’s own discretion and responsibility, in line with internal security policies.
{% endhint %}


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://help.security.gallagher.com/command-centre/accessnow-user-guide/help-resources/whitelisting-accessnow-email-notifications-email-address.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.