While new features are constantly being added, it is important for customers to be aware of the essential requirements and constraints for a successful setup and implementation of AccessNow. Adhering to these prerequisites is crucial for an efficient setup.
Any customer requirement that is not inline with the below requirements will likely require additional development effort.
AccessNow is a cloud-based SaaS service and currently does not plan to support a customer-hosted version. However, it might be considered in the future. It's not installed as part of any Command Centre version and can be set up, managed, and updated independently of Command Centre.
Whitelisting the AccessNow Auth and Application endpoints.
Customers must use Command Centre v. 9.10 or later.
For security reasons, it is recommended that cardholders be registered in Command Centre before making requests.
Currently, each AccessNow tenancy supports only one Command Centre server and a Single Sign-On provider, but we are working on enabling a more flexible account structure in the future.
All Access Groups from Command Centre appear as a flat list in AccessNow. You can hide or rename them. Evaluate the usability of your Access Group list to ensure it allows end users to easily select the areas they need access to.
AccessNow can authenticate users with existing OpenID Connect or SAML 2.0 Identity Providers
To make requests AccessNow users need to authorise via SSO.
Unauthorised users are not able to make any requests.
The core AccessNow interface—such as menus and navigation—is currently available only in English.
However, translated text can be used when configuring workflows. This allows most requester-facing content to be presented in the user's native language, enhancing accessibility and user experience.
AccessNow currently supports both desktop devices and mobile phones.
While tablet access is available, the interface may require additional optimisation and might not deliver a fully seamless experience.
Please refer to the list of supported workflow examples.
All requester see the same list of workflows. At the moment there is no function allowing to assign workflows to an identity type e.g. employee or student.
The following types of approvals are available:
Group Approval: Any person from the group can approve the request
Multi-level approval through having separate steps in a workflow going to different groups for Credential requests
Multi-level within a group; defined in the workflow
Manager Approval
Auto-approval
The following auditing and reporting functions are available in AccessNow:
The per user request and approval history.
Access Group members audit and removal.
Command Centre reporting:
The Command Centre's reports can be generated as usual. However, AccessNow related actions, such as access provisioning, are currently processed by the "AccessNow Operator." As a result, details of individuals who approved access provisioning are not visible in the Command Centre. An update that includes these details will be available in an upcoming Command Centre version.
The AccessNow service uses Gallagher's email service to send out system notifications. Currently, we are unable to use the customer's email service, but support for it is planned to be released soon.
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