# January **Date applied: 22/01/2026** ## Changes Implemented **New Features** [Master Email Templates](https://help.security.gallagher.com/command-centre/accessnow-user-guide/workflow-creation/creating-a-workflow-in-accessnow/workflow-elements/email-templates)\ \ To maintain consistent branding and standardized fields across all email templates, create and implement a master email template for your selected emails. **Background System Updates** The following background changes will not impact your operations. * Backend work for the WorkflowBuilder * Bug Fixes --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://help.security.gallagher.com/command-centre/accessnow-release-notes/2026/january.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.